Home : Return Policy
We hope you will be satisfied with your purchase or gift from b.granola. But if for any reason, you are not, we will be more than happy to accommodate your needs.
All returns may be made by mailing the product in its original packaging directly back to us, or in the store, whichever may be convenient for you. Non-sale merchandise in new or unused condition may be returned with your packing slip up to 14 days from the purchase date for a full refund or for store credit (less shipping costs and surcharges). Non-sale merchandise in new or unused condition returned without a packing slip or receipt or after 14 days from the date of purchase shall be exchanged for store credit only (less shipping costs and surcharges). Any available store credits will be issued at the then lowest selling price and shall be in the form of a b.granola gift card that will be mailed to the address you provide. All gift returns may be for store credit only; no cash refunds are available. Store credits may be used at www.bgranola.com or at our store location.
Please note that a 20% restocking fee will be applied against all new and unused furniture and gear merchandise returned in an opened or missing box. All sale purchases are final; no refunds or store credits available.
For mail-in returns:
1. Repack the item in its original box.
2. Write "return" at the bottom of the duplicate packing slip provided in your shipment and include it with the items you are returning.
3. Consider insuring your package in case it is lost or damaged in transit. b.granola cannot be responsible for items that do not arrive at our location.
4. Mail your return with the appropriate postage to:
15 West Railroad Avenue
Tenafly, NJ 07670
If you no longer have your packing slip, please e-mail us or call our Customer Service Department at 201.568.8855 between 12 p.m. to 6 p.m. ET to obtain your order number. All messages, whether by phone or e-mail, will be returned within two business days. A packing slip or order number must be included in your return.
And, if you have any questions, don't hesitate to call us at 201.568.8855.